We understand that in today’s highly competitive and consumer-centric market, customer acquisition/retention is the top priority for any leading enterprise.
Whether you are looking for B2B appointment setting, or lead generation, we can craft solutions that will meet your needs. We realize the value of key metrics like customer satisfaction, first call resolution, cost per hour and the impact they have on the overall success of any business.
Following are some of the features available in our technical infrastructure to drive efficiency.
An inbound customer service facility works best when it provides one window operation. Be it product purchase orders or customer service queries, Touchstone has fully equipped staff available to handle any type of inbound traffic effectively and autonomously.
Having a 24/7 availability on phones is an essential requirement of every business today. Achieve the round the clock presence in a cost-effective manner through us.
If you are looking for technical support for your valuable customers, then we are the answer for you. We have staff fully capable of offering top notch customer service and with the ability to learn technicalities of any product within a matter of hours.
The retail industries looking for accurate and efficient order taking services round the clock need to look no further. We have staff fully trained on handling large volume of orders with 100% accuracy by providing a pleasant first time interaction for the customers.
